Tell us about your experiences of your building's cladding and fire safety issues and works

Overview

The fire at Grenfell Tower led to the uncovering of issues with the external walls and cladding for other buildings, which could make them unsafe in the event of a fire.

If your building has had issues with its fire safety due to its external wall cladding or other fire safety defects, then we want to hear from you.

In the following feedback form, we want to know about your experiences of the process for your building having or preparing for having its external wall cladding or other fire safety defects fixed or mitigated (often referred to as remediation), whether they have been good or bad.

We want to ensure we listen to how fire safety issues and works to address them are impacting everyone, supporting our drive to improve how we are making buildings safe.

Optional information for filling out the feedback form

Before completing this form, if you are able to, it would be useful for you to be prepared to provide this optional information on:

• who has or is paying for the cladding removal or other fire safety works (often referred to as remediation) for your building (this can be multiple people and organisations)
• who owns your building and who manages it
• if you pay one, how much you your service charge is, whether that has changed and how much of your service charge goes towards buildings insurance and if that has changed
• how many floors your building has including the ground floor

When filling in the form we ask that you provide your building’s postcode, and your relationship to the building (which you do not have to provide). This is to enable us to identify your building and how different tenure types can impact resident experiences. There will be an option for you to provide your email address if you are happy to be contacted in the future.

You may see different questions depending on your answers. If you skip a question number, you have not missed any questions.

If you need help with a specific question, issue or complaint

This form is about driving continuous improvement and not solving specific issues. This is an anonymous form, if you have a question, issue or complaint, then in the first instance you should contact those responsible for your building’s safety and any works. For more information and to contact the Ministry of Housing, Communities and Local Government (MHCLG), see information for residents on cladding and other fire safety works (GOV.UK).