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Building Safety
Strengthening leaseholder protections over fees, charges and services: consultation
Closes
26 Sep 2025
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About you
1. Where are you based?
(Required)
England
Wales
Other
If other, please specify
2. What is your name?
Name
3. What is your email address?
Email
4. Are you responding on behalf of an organisation?
Yes
No
If yes, what is the name of the organisation?
5. If you are responding on behalf of an organisation, which of the following best describes you:
I am responding as a leaseholder representative organisation
I am responding as a property managing agent organisation (private)
I am responding as a property managing agent organisation (social landlord)
I am responding as a freeholder organisation (private)
I am responding as a freeholder organisation (social landlord)
I am responding as an insurance broker organisation
I am responding as an insurer organisation
Other (please specify)
If other, please specify
6. If you are responding as an individual, are you a...?
Leaseholder or resident of private housing;
Leaseholder of social housing;
Tenant of social housing (housing association / local authority/other social landlord);
Owner of shared ownership property;
Landlord;
Managing agent;
Insurer or insurance broker
Legal representative
Other (please specify)
If other, please specify
7. If you are a managing agent:
How many staff members do you employ?
8. If you are a managing agent
How many blocks do you manage?
9. If you are a managing agent:
How many leasehold units/dwellings do you manage?
10. If you are a landlord or managing agent:
How many properties (e.g. individual flats) are you responsible for?
11. If you are a landlord or managing agent: Do you charge a fixed or variable service charge?
Fixed service charge
Variable service charge
12. If you are a landlord or managing agent:
How many times a year do you issue a service charge demand form to each of the leaseholders you manage?
13. If you are a landlord or managing agent: When issuing a service charge demand form, do you:
Collect and provide the required information yourself?
Outsource the process?
If you collect and provide the required information yourself, how long does it take? How much does it cost you?
There is a limit of 1200 characters
There is a limit of 1200 characters
There is a limit of 1200 characters
If you outsource the process, who to? How much does it cost?
There is a limit of 1200 characters
There is a limit of 1200 characters
There is a limit of 1200 characters
14. If you are a landlord or managing agent: Do you rely on an external software provider for general data collection?
Yes
No
If so, what is their precise role (i.e. do they provide standardised templates which you, the landlord/managing agent, complete, or do they actively provide said data)?
There is a limit of 1200 characters
There is a limit of 1200 characters
There is a limit of 1200 characters
15. In your role as landlord or managing agent, have you been involved in proceedings related to a leasehold issue before a relevant court or tribunal?
Yes, I’ve brought a claim against a leaseholder/s in a court or tribunal
Yes, my leaseholder brought a claim against me in a court or tribunal
No
I don’t know
16. If you are a leaseholder: Have you been involved in proceedings related to a leasehold issue before a relevant court or tribunal?
Yes, my landlord brought a claim against me in a court or tribunal
Yes, I brought a claim against my landlord in a court or tribunal
No
I don’t know
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