Grenfell Communications

Page 1 of 3

1. Which of these best describes your connection to Grenfell? Please select all that apply

Bereaved family member Survivor Resident in the immediate community

2. Have you received written communications directly from the Government, including the Deputy Prime Minister, the Ministry of Housing, Communities and Local Government, about the Government’s work to respond to the Grenfell Tower tragedy (for example via a letter)?

Yes No Not sure

3. When did you last receive these communications from the Government?

Within the last two months More than two months ago Don’t know

4. On a scale of 0 to 10 how useful were the written communications you have received so far?

0 – Not at all useful 1 2 3 4 5 6 7 8 9 10 – Very useful N/A – I haven’t received any communications about the Grenfell Tower fire.

5. Please explain your answer and if possible, tell us how our communications could be made more useful or if there are examples of previous written communications from us which you found better.

6. Which communication channels would you prefer receiving information through? Please select all that apply

Letters Emails Leaflets Video message Text/WhatsApp message Posters Community meetings Social media Visits to your home Website updates on gov.uk Phone calls from the Grenfell team in MHCLG I don’t want to receive any updates or information from MHCLG

Other (please specify)

7. Please tell us what you like about these ways of getting information and suggest any other ways you might like to hear from us

8. How often would you like to hear from us?

To receive updates and information on significant events that are happening soon? – e.g. when work to carefully take down Grenfell Tower is due to start Only when major developments occur – e.g. when a report is released Monthly Every three months I don’t want to hear from you

Other (please specify)

9. Is there anything else you would like to share about how we communicate with you or any changes you would like to see? This can include any forms of communication you would prefer we don’t use in future.

Grenfell Communications

Feedback Questions